This Privacy Policy explains how BRAINTREE (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you use our websites, customer portals, billing services, and messaging channels including BRAINTREE Connect (WhatsApp Business / Meta WhatsApp Cloud API).
1. Who we are
BRAINTREE provides internet and related services in Bangladesh. For privacy questions related to BRAINTREE Connect or our platforms, contact us at support@braintreebd.com.
2. Information we collect
- Account and billing details (name, address, phone, email, customer ID, payment/invoice records).
- Service and support data (tickets, installation notes, network service status).
- Messaging data when you contact us on WhatsApp or we send service messages (phone number, message content, delivery status, timestamps).
- Technical data such as IP address, device/browser type, and basic analytics cookies on our website.
3. How we use information
- To provide, bill, and support internet and related services.
- To send operational messages such as bill summaries, due reminders, payment confirmations, and service notices via email, SMS, and/or WhatsApp (BRAINTREE Connect).
- To respond to customer inquiries and improve service quality and security.
- To meet legal, regulatory, and fraud-prevention requirements.
4. WhatsApp / BRAINTREE Connect
When messaging runs through Meta’s WhatsApp Business Platform, message delivery is processed by Meta according to Meta’s terms and policies. We use WhatsApp only for customer-service and billing communications related to your BRAINTREE account. We do not sell WhatsApp conversation content. You may opt out of promotional WhatsApp messages by replying STOP or contacting support; essential service/billing notices may still be required by contract or law.
5. Sharing
We may share data with payment processors, SMS/email providers, Meta (WhatsApp Cloud API), hosting providers, and authorities when legally required — only as needed to operate our services. We do not sell personal data.
6. Retention & security
We retain account, billing, and support records for as long as needed for service, accounting, dispute resolution, and legal obligations. We apply reasonable administrative and technical safeguards to protect personal data.
7. Your choices
- Request access, correction, or deletion of personal data where applicable.
- Update contact preferences in your account or by emailing support.
- Disable non-essential cookies in your browser where our site uses them.
8. Changes
We may update this policy from time to time. The latest version will always be published at this URL. Last updated: 16 August 2026.