These Terms govern use of BRAINTREE websites, customer portals, billing tools, and BRAINTREE Connect messaging (including WhatsApp Business / Meta Cloud API). By using our services you agree to these Terms.
1. Services
BRAINTREE provides internet and related services in Bangladesh. BRAINTREE Connect is used to send and receive customer-service and billing communications related to your account.
2. Accounts & accurate information
You must provide accurate contact details (phone, email) and keep them updated. You are responsible for activity under your customer account and for safeguarding login credentials where applicable.
3. Messaging
Operational messages (bills, due reminders, payment confirmations, service notices) may be sent by email, SMS, and/or WhatsApp. Message delivery via WhatsApp is subject to Meta’s platform rules. Abuse, spam, or unlawful content is prohibited.
4. Payments & bills
Invoices and due amounts are payable according to your service agreement. Failure to pay may result in service suspension according to BRAINTREE’s billing policies.
5. Acceptable use
Do not misuse our platforms, attempt unauthorized access, interfere with networks, or use our services for illegal purposes.
6. Limitation of liability
To the fullest extent permitted by law, BRAINTREE is not liable for indirect, incidental, or consequential damages arising from service interruptions, messaging delays by third-party platforms, or events beyond our reasonable control.
7. Privacy
Personal data is handled as described in our Privacy Policy.
8. Contact
Questions: support@braintreebd.com. Last updated: 16 August 2026.